Officer, Domestic Payments
Job ID: 28733
Job Sector: Banking
Closing Date: Dec 5 2017
Country: Tanzania
Region/State/Province/District: Dar es Salaam Region
Location: Dar es Salaam
Job Details
Operations: a range of essential and complex services to ensure
processes across the bank work as effectively and efficiently as
possible
Job Purpose
• Attend to all aspects of payments processing of internal account transfers, lien loading, FX Deal, VAF and Salary processing.
• Ensure processing efficiency in execution as per set processes and procedures.
• To attend to failed and unpaid outwards electronic transfers
• In performing the above
duties the Officer should ensure a high level of quality service to the
customer, the branches, the department and the agent banks
• Perform duty of care on all transactions before processing as per agreed checklist and procedure.
Key Responsibilities/Accountabilities
• Timely and accurate processing of all payments and collections from all the channels (SFI, CIMs, Branches).
• Ensure all instructions, Vouchers, salary are checked in terms of Duty of Care obligations prior to processing.
• Ensure that all vouchers
and payment instructions are signed and authorised by team leader
/Supervisor and have the required supporting documents before proceeding
to process.
• Process Client funds
transfer instructions; manual capture and bulk electronic payments in
all accepted currencies according to laid-down procedures, as well as
Mpesa payments.
• Compare the payee’s name
as stated on the instruction and beneficiary details are in line with
title of account on the system. If not the deposit is rejected.
• If you decide to
dishonour/un-pay the instruction for any technical reason, the reason
for un-paying must be written in red on the Voucher or input comments in
CIMs.
• Advise the drawee branch
by e-mail, giving copy thereof to the Team Leader, manager OPC (Back
office), a designated officer for handling un-paids and any other
officer as may be required from time to time
• Identify, intercept and remove any forged unauthorised payments.
• Collect all manual fees/charges for all transactions processed in OPC
• Compile and submit regular transaction statistics.
• Ensure that all Funds transfer instructions received are processed within turnaround times
• Refer all exceptional items to the Team Leader Electronic Payments for speedy resolution.
Preferred Qualification and Experience
• Must be a university degree holder Upper Second Class Hons or equivalent in business or related field
• Any qualification in line with risk mitigation is an added advantage.
Knowledge/Technical Skills/Expertise
o Broad understanding of the bank’s processes and procedures.
o Understanding the basics of team dynamics and participation in developing and maintaining a team culture.
o Basic banking knowledge and understanding bank procedures/Products.
• Understanding of local processing activities in OPC.
Duty of care
• Two year working experience with a bias in Operations/ Branches Operations